Privacy Policy

Sugarcoat Tanning Studio is a 24/7 contactless spray tanning studio located at 238 Unley Road, Unley SA 5061, Australia.

In this policy, "we", "us" and "our" refer to Sugarcoat Tanning Studio. You can contact us at hello@sugarcoatstudios.com.au or on 0415 700 551.

We only collect the personal information we need to provide our services. This may include:

• Your name, email address and mobile number
• Your date of birth, where you need to be over 18 to use our services
• Your booking details, including the services you choose and the times you attend
• Your tan preferences, including your chosen shade and any allergies or sensitivities you tell us about
• Payment details, processed securely by our third party payment provider (we do not store your full card details)
• Information you send us when you contact us, complete a form or leave a review

We collect personal information directly from you when you:

• Create an account or book through the Sugarcoat app
• Complete a form on our website
• Contact us by email, phone or social media
• Visit our studio

Our website also uses cookies and similar technologies. Please see the “Cookies and analytics” section below.

We use your personal information to:

• Provide our tanning services and manage your bookings
• Give you access to the studio through the app and Bluetooth entry
• Process payments and keep accurate records
• Respond to your enquiries and provide customer support
• Send you booking confirmations and service updates
• Send you marketing offers, where you have opted in (you can opt out at any time)
• Improve our website, services and customer experience
• Meet our legal and accounting obligations

Some information you give us, such as skin sensitivities, allergies or pregnancy, may be health information. We only collect this where it is relevant to providing your tan safely, and we treat it as sensitive information under the Australian Privacy Principles.

Our website uses cookies and similar technologies to help it function and to understand how visitors use it.

We use Google Analytics to collect anonymous statistics about site traffic, and the Meta Pixel to measure the performance of our advertising. These tools may set cookies on your device and collect information such as your IP address, device type and the pages you visit.

You can block or delete cookies in your browser settings. If you do, some parts of the website may not work as intended.

We do not sell your personal information. We may share it with trusted service providers who help us run our business, including:

• Our booking and app platform provider
• Our payment processor, for taking and managing payments
• Our email and marketing providers, for sending the communications you have opted into
• Our website, hosting and analytics providers
• Professional advisers, such as accountants and lawyers, where needed

These providers can only use your information to provide services to us. We may also disclose your information where we are required or authorised by law, such as in response to a lawful request from a government agency or court.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. This includes secure access controls, encrypted connections and restricting who can access your information.

We keep your information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us at hello@sugarcoatstudios.com.au.

We will respond within a reasonable time. In some circumstances, we may need to refuse a request, and if so we will tell you why in writing.

If you have opted in to receive marketing from us, you can opt out at any time by using the unsubscribe link in any email we send, or by contacting us directly. We will action your request promptly.

If you believe we have breached the Australian Privacy Principles, please contact us first at hello@sugarcoatstudios.com.au so we can try to resolve the issue.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this privacy policy from time to time. Any changes will be posted on this page, along with the date it was last updated.